Policies
Cancellation and refund policy
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The Sweet House prepares Shrikhand in limited batches. Because it is a perishable food, the options for cancelling depend on how far your order has progressed.
Before we confirm your order
Sending an order message does not commit you to anything. If you change your mind before we confirm, simply let us know or don’t reply.
After confirmation, before preparation
Please message us on WhatsApp as soon as possible. If we have not started preparing your order, we will cancel it, and refund any amount you paid in advance using the same method you paid with.
After preparation has started
Once we have started preparing your Shrikhand, we may not be able to cancel or refund the order, because it cannot be resold. We will discuss this with you openly, and for bulk orders we will explain any cancellation terms before you confirm.
If something is wrong with your order
If you receive the wrong flavour or quantity, or the order is damaged or not in good condition when it arrives, tell us on WhatsApp on the day of delivery, ideally with a photo. We will look into it and offer a replacement or refund for the affected items where the problem is ours.
Delivery charges
Delivery is provided by third-party services. If we cancel an order or cannot fulfil it, we will refund anything you paid us. Delivery charges paid directly to a delivery service are handled under that service’s terms.
If we need to cancel
If we cannot fulfil a confirmed order, for example because of availability, we will tell you as early as possible and refund any amount you paid us in full.
Questions? Contact us. Your rights under applicable consumer protection law are not affected by this policy.